Delivery and returns

We have not changed our shipping charges for a number of years, absorbing the increases in shipping charges. However, both DHL and Evri have both increased their charges twice since the beginning of the year. As a result we have had to reluctantly increase our charges.

Your order will generally be dispatched within 24 hours of receipt and shipped via Hermes or other carrier, according to the size and weight of the package.

Items such as coffee grinders, marmalade slicers and other mechanical devices will be polished and sharpened to order in our workshop. If this is the case then you will receive a 'preparation in progress' notification.

We charge a standard delivery charge of £5.95 for UK mainland delivery for all orders, irrespective of size or weight. Please contact us for delivery charges for the highlands and islands and overseas.

Shipping fees include handling and packing fees as well as postage or courier costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Under the Consumer Rights Act your consumer rights entitle you to cancel an order within 14 days of receipt. This includes the delivery charge, but not the cost of returning it. You have a further 14 days to return the item.

Any additional shipping charges made at your request, such as 24 hour courier or overseas shipping is not included: Only the standard £5.95 will be refunded.

Any cancellation must be made to us within 14 days of receipt and in writing to: The Vintage Kitchen Store Ltd, Barkly House, Little Bushey Lane, Bushey Heath WD23 4RN or at [email protected]. Postage will be at your own expense. This does not affect your statutory rights.

Should you in any way be unhappy with your purchase, we will endeavour to rectify the situation as soon as possible.

Contact us

Our hotline
is available 24/24


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